Terms of Service

1. The service and its operator

CalmReserve is an online appointment booking and customer management platform for wellness and beauty businesses. The service is provided on a subscription basis against a monthly fee; by registering, the business (hereinafter: Subscriber) accepts these terms.

Operator:

Péter István e.v.

Address:

Vértes u. 50/A, 2800 Tatabánya, Hungary

Tax number:

92202647-1-31

E-mail:

info@calmreserve.com

Website:

calmreserve.com

2. Definitions

• CalmReserve (Provider): the operator of the platform, with the operator details above.
• Platform: the CalmReserve online booking and customer management software, its admin interface and the associated public booking page.
• Subscriber: the business (salon) registering on the Platform, which uses the Platform to manage its own bookings and customers.
• Guest: the Subscriber’s customer, who books an appointment on the Subscriber’s booking page. The legal relationship arises between the Subscriber and the Guest — CalmReserve is not a party to it.
• Subscription: the renewing legal relationship for the paid use of the Platform according to the selected plan.

3. Account and registration

Real and accurate data must be provided during registration; the Subscriber updates any changes in the admin interface. The Subscriber is responsible for keeping the login credentials (e-mail address, password) confidential and for all activity carried out with the account. If you detect unauthorised access to your account, please notify us immediately.

4. Trial period

New registrations include a 30-day free trial. No bank card is required to register. During the trial we may ask for a card solely for verification purposes (to filter out abuse and fake registrations) — no fee is charged during the trial. If the Subscriber cancels before the end of the trial, no payment obligation arises.

5. Fees and billing

Current plan prices are available at calmreserve.com; billing is in Hungarian forint (HUF) through the Stripe payment provider, on a monthly or annual cycle. Prices do not include VAT. We notify Subscribers of price changes in advance; the new price applies from the next billing cycle.

We charge no commission on bookings — the Subscriber’s revenue belongs entirely to the Subscriber.

Card payments from Guests

If the Subscriber turns on card payments, its Guests can pay by card on the booking page (for example when buying a pass or a gift card). Payments are processed by Stripe Payments Europe Ltd. directly into the Subscriber’s own Stripe account: the money does not flow through CalmReserve, and CalmReserve has no access to Guests’ card details. By creating a Stripe account, the Subscriber also accepts Stripe’s own terms; Stripe’s fees are charged to the Subscriber by Stripe. CalmReserve currently charges no commission on online payments.

The Subscriber issues the invoice or receipt for an online sale (for example a pass or a gift card) under the tax rules that apply to it — Stripe’s payment confirmation is not an invoice. The Subscriber decides on any refund owed to a Guest (full or partial) and can start it from the CalmReserve interface or from its own Stripe account. Obligations towards the Guest relating to the sale (for example withdrawal, complaint handling) rest with the Subscriber.

Online gift cards

If the Subscriber sells gift cards online, anyone can buy them, even without a guest account: the buyer gives their name and e-mail address and may add the recipient’s name, e-mail address and a message. The gift card is issued and sold by the Subscriber, who sets and tells the buyer how long it is valid, what it can be used for (a service or an amount), and the terms for withdrawal, refunds and unused or expired cards. CalmReserve provides the technical handling of the card (code and QR code, records, redemption when booking or at the till, the e-mail sent to the buyer); the Subscriber is responsible for the card’s value, for accepting its redemption and for providing the service.

A gift card is redeemed with its code: anyone who knows the code can book with it, add the card to their own guest account, and see the recipient’s name and the message on the card’s page. The Subscriber informs the buyer of this. A card already added to an account cannot be taken over by someone else.

6. Acceptable use

The platform may only be used for lawful purposes. In particular, it is not permitted to:

• publish content that breaches the law or infringes the rights of others;
• send unsolicited messages (spam) through the built-in e-mail and newsletter functions — a newsletter may only be sent to recipients who have consented to it;
• engage in activity that endangers the security or operation of the system (e.g. exploiting vulnerabilities, automated overload, attempting to access other subscribers’ data).

In the event of serious or repeated abuse we may suspend the account after prior warning — or immediately, where the security of the system is directly endangered.

7. Confidentiality

The parties shall keep confidential any business secret and other confidential information that comes to their knowledge in the course of performing the contract, shall use it solely for performing the contract, and shall not disclose it to third parties without the other party’s prior written consent. Disclosure required by law or by an authority does not constitute a breach of this obligation. The confidentiality obligation survives the termination of the contract.

8. Cancellation and termination

The subscription can be cancelled at any time in the admin interface. Cancellation takes effect at the end of the period already paid for: until then the service remains fully usable, and no partial refund is available. Cancellation can be withdrawn before it takes effect.

CalmReserve may terminate the subscription with 30 days’ notice; in the event of a serious breach of these terms, with immediate effect. On termination the Subscriber may request an export of its data (bookings, customer data) in a portable format — we provide this within 30 days of termination, after which the data is deleted, taking statutory retention obligations into account.

9. Data

The customer and booking data recorded by the Subscriber is the property of the Subscriber. Details of data processing are set out in the Privacy Policy and the Data Processing Notice. The Subscriber, as controller, is responsible for informing Guests about data processing and for complying with the statutory obligations applicable to them (e.g. consumer protection, invoicing).

10. Intellectual property

The CalmReserve platform, its source code, design and associated content are the intellectual property of the operator. With the subscription the Subscriber receives a right to use the platform — this right is non-exclusive, non-transferable, and ends when the subscription ends. Content uploaded by the Subscriber (logo, images, descriptions) remains the property of the Subscriber.

11. Liability and indemnification

We provide the service with the care that can reasonably be expected of us and with high availability, but we do not guarantee continuous, error-free operation. Where possible we give advance notice of maintenance. CalmReserve is not liable for claims arising from the legal relationship between the Subscriber and its customers.

Card payments are provided by Stripe: CalmReserve is not liable for their unavailability or for decisions Stripe makes about the Subscriber’s account (for example restricting the account or holding back payouts).

Except for damage caused intentionally, CalmReserve’s liability for damages is limited to the amount of subscription fees actually paid by the Subscriber in the 12 months preceding the claim.

The Subscriber shall indemnify CalmReserve against any claim, fine or damage originating from a third party (in particular the Subscriber’s Guests or an authority) that arises from the Subscriber’s unlawful use of the platform or use in breach of these terms — including unauthorised use (without consent) of the built-in e-mail/newsletter function, and any data protection infringement relating to Guest data managed by the Subscriber.

12. Complaints

Complaints about the service are accepted at info@calmreserve.com. We investigate the complaint and provide a written, reasoned response within 30 days of receipt at the latest. Complaints and the responses given to them are recorded.

13. Changes to these terms

We may amend these terms from time to time (e.g. when introducing new features). We notify Subscribers by e-mail in advance of the amendment and its effective date. If the Subscriber does not accept the amendment, the subscription may be cancelled without consequence until the effective date; continued use of the service constitutes acceptance of the amended terms.

14. Governing law and dispute resolution

These terms are governed by Hungarian law. Any disputes shall primarily be settled amicably by negotiation; failing that, the competent Hungarian court shall have jurisdiction.

15. Contact

If you have any questions, write to info@calmreserve.com.